Refund Policy

Last updated: August 8, 2026

At Therovia, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items marked as final sale
• Gift cards

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.

4. Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of receiving the item.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

6. Contact Us

To initiate a return or for any questions, please contact us at: support@therovia.store