Shipping Details

Last updated: August 8, 2026

At Therovia, we strive to deliver your orders as quickly and safely as possible. Below you will find all the information you need about our shipping process.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Times

Estimated delivery times after dispatch:

• Australia: 3–7 business days
• International: 7–21 business days (depending on destination)

Please note that delivery times are estimates and may vary due to customs, weather, or carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We offer free shipping on qualifying orders — check our current promotions for details.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

5. Customs & Duties (International Orders)

International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

6. Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist you.

7. Contact Us

For any shipping-related enquiries, please reach out to us at: support@therovia.store